Refund policy

Return & Replacement Policy

At our store, customer satisfaction is our priority. We carefully check every product before shipping, but if you receive a damaged item or your order does not arrive, we are here to help.

Eligible for Return & Replacement

We only accept return or replacement requests in the following cases:

✅ Product received is damaged or defective
✅ Wrong product received
✅ Product not delivered / order not received

To request a return or replacement, customers must contact us within 48 hours of delivery with clear photos or videos as proof.

Not Eligible for Return & Replacement

❌ Change of mind after placing the order
❌ Color preference issues (color change requests are not accepted)
❌ Minor differences due to lighting or screen display
❌ Damage caused after product use
❌ Incorrect address provided by customer

Please make sure to check product details carefully before placing your order.

Return Process

1. Contact our support team within 48 hours of receiving the product
2. Share your Order ID along with photos/videos of the issue
3. Our team will verify the request
4. If approved, we will process your replacement or return accordingly

Important Note

We reserve the right to reject any request if the claim does not meet our policy conditions.

Thank you for shopping with us and trusting our store.