Shipping policy

Shipping Policy

Thank you for shopping with Velmora Enterprises. We are committed to delivering your orders quickly, safely, and efficiently.

All orders are processed within 1–3 business days after order confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

Estimated delivery time usually takes:

✅ 5–7 business days for standard delivery
✅ Delivery time may vary depending on your location and courier service availability

Please note that unexpected delays may occur due to weather, courier issues, or high-demand periods.

We may offer:

✔ Free shipping on selected products or promotional offers
✔ Standard shipping charges where applicable, clearly shown during checkout

Once your order is shipped, customers may receive order confirmation and tracking details through email, SMS, or WhatsApp (if available).

Customers are responsible for providing the correct shipping address and contact details.

Velmora Enterprises is not responsible for delivery failure caused by incorrect or incomplete address information provided by the customer.

If your order is significantly delayed or not received within the expected delivery period, please contact our support team for assistance.

We will work with our shipping partners to resolve the issue as quickly as possible.

If your package arrives damaged, please contact us within 48 hours of delivery with clear photos or videos for verification.

For any shipping-related questions, customers can contact our support team.

Thank you for choosing Velmora Enterprises.